Reputation Management
Is Reputation Management Your Solution?
What are people saying about your business? Is your online reputation hurting your success? Your online reputation is a crucial trust signal that influences whether prospects choose to do business with you. Whether you manage a small business, a Fortune 500 company, or a multi-location firm, maintaining a positive online reputation is essential for establishing your brand as a thought leader and gaining better online recognition. If you want to change that perception, our reputation management services can help.The digital landscape can be daunting, but with our expert strategies, you can take full control of your reputation. Let us help you transform and protect your online presence, ensuring your business thrives.
SERP Evaluation
What type of brand mentions appear in your search results(SERPs)? Are they positive or negative? Do you have full control over these listings? At Open World Digital we will thoroughly assess these aspects to identify areas for improvement and potential opportunities. By analyzing your online presence, we can develop strategies to enhance positive mentions, address negative feedback, and ensure you have greater control over your brand's online reputation.
Positive Reviews
Most online users don’t trust a brand without online reviews, and struggle to make purchase decisions in the absence of product reviews. A reputation manager ensures your business consistently receives verified online reviews to guide customers' buying decisions. Additionally, we can develop a robust review generation strategy, securing honest feedback from satisfied customers to build and maintain your brand's credibility.
Increase CLV
Customer Lifetime Value is an important aspect of any business. Selling to existing clients is 6 times more cost-effective than acquiring new ones. Yet, one of the biggest challenges companies face today is maintaining long-term customer satisfaction. Brand reputation management provides a powerful solution to promote transparency and build trust with your clients.
Reputation Monitoring
Keeping an eye on what people are saying about your business is crucial for maintaining a positive brand image and building customer trust. This involves continuously tracking online mentions, reviews, and social media comments to gauge public perception and swiftly address any issues. By staying vigilant and proactive, businesses can identify and mitigate potential reputational risks, enhance customer satisfaction, and keep a strong, positive presence with your customers.
Your reputation matters. How you appear online can impact your business, career, and sometimes even your personal life.
90%
According to Forbes as many as 90% of consumers read online reviews before visiting a business. This reinforces the importance of keeping your social presence under watch.
1
Having just 1 negative article about your company or product appearing in Google search results will likely lose you up to 25% of potential customers. That increases to over 50% with 3.
87%
A bad reputation doesn’t just lose you prospective customers. 87% of consumers report that they will even reverse a purchase decision after reading negative articles or reviews about a business online.
60%
Nearly 60% of US adults have said they Googled someone before doing business with them. And more than half of those surveyed said they found something in an online search that made them decide not to do business with them.